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Terms & Conditions

The Necessary Small Print

The following are the terms and conditions that we must legally advise you of and which will apply to your order and govern the contract for sale that we enter into with you.

Please read these terms and conditions carefully. 

On placing an order:

We are pleased to comply with the current UK Electronic Trading and Distance Selling Regulations. 

What you see in our price list or Online Shop is the price which you will pay. We do not apply small order or special packaging surcharges other than for overseas deliveries.

Each order, verbal, written or electronic will be regarded as an offer by you to purchase the goods subject to these Terms & Conditions. This will not affect your statutory rights.

Goods are subject to availability. Where we state a delivery date for an item that is not available from stock, the date is provided by the manufacturer and given with “best intent” and should be regarded as approximate.

We are unable to accept any claim resulting from our inability to supply goods requested or ordered or to supply within a time scale that has been given verbally or in writing.

Our responsibility for the goods will cease with the first attempt made by our agent to delivery. Any damage to the goods due to your failure to accept delivery at this time will be your responsibility.

Order Acceptance:

We reserve the right not to accept your order without providing an explaination for our action. Any
monies received in respect of such orders will be rembursed.


The price of the goods will be those prevailing at the time of order. We reserve the right to amend our catalogue, on line shop and price list prices without notice.

All prices are inclusive of packaging and VAT and are quoted in pounds sterling £ GB. Orders for delivery to post code area’s JY Jersey, GY Guernsey and IM Isle of Man are treated as overseas orders and are not subject to VAT.

Overseas Orders:

Credit for the VAT element of a price will where appropriate (currently 16.67% of the VAT inclusive price) will be made via the sales invoice to customers who are resident outside of the EEC and where the goods are consigned to a non EEC address. 

Dependent upon your order and the chosen method of transit special packaging may be required for which a charge may be made.


UK Orders unless other wise requested and agreed all deliveries are made by our standard courier service. Orders below £50.00 in value including VAT will incur a delivery charge reflecting the weight of the consignment orders above that value are sent carriage paid..

Deliveries to non UK destinations are made by Royal Mail Priortity International Service. Where the destination country does not have a recipical agreement to provide a fully tracked service our responsibility for the item(s) despatched will cease on the consignments acceptance by the UK postal authorities or their agent. The cost packaging, delivery and insurance where appropriate are payable by the customer.


We are pleased to receive payment by means of Sterling cheque or draft drawn on a UK Bank, the major credit or debit cards subject to the limits imposed by the provider. We regret that we can only accept payment via PayPal for purchases made via our Online Shop.

We regret that we are unable to provide credit facilities and all payments must be cleared prior to the despatch of goods.

Returns Policy:

Should your order be received damaged you must advise us within 7 days of its receipt. Unfortunately we are unable to accept claims made for any reason after that time

Provided the claim is made within this period we will issue a returns note and arrange for the items return. Subject to examination of the item(s) on their return we will either replace them or issue a credit note equal to the invoice value including carriage. Item(s) returned to us as a claim and found in our opinion to be of merchantable quality will be returned to you without credit.

Cancellation of your Order:

The UK Distance Selling Regulations give you the right to cancel your order within 8 working days from its receipt. If you wish to cancel your order you must advise us in writing to Makit Lace & Needlecraft Supplies, Unit 7 B Renewal Park, Foundry Way, March PE15 0WR or alternatively by email to info@makitlace.co.uk within the 8 day period of your intent to cancel your order. You are required to return at your cost the cancelled items to us within 8 days of their receipt by you Any item(s) must be returned, in the unopened conditioned in which it was supplied and be adequately packaged for their return. Items returned as cancelled and considered by us not to be in the condition in which they were originally supplied will not be credited and will be returned to the customer.

We regret that we are unable to accept cancellation of Items that are specifically ordered for you or are prepared to your specification.


You may choose to accept or decline cookies. With your consent cookies may be placed on your computer hard drive. The cookie will allow the website to function properly and does not provide access to your personal data. Should cookies not be accepted you may not be able to use the website ordering facility.


Whist every care has been taken to ensure the highest standard of reproduction of images contained within our catalogues, price list and website they should be considered as representative and dependent upon the method of reproduction or viewing might vary from the item stock or supplied.

It is recommended that when ordering threads that you anticipate your requirement and order sufficient to complete your project enabling us to supply thread from the same dye batch. 

Advice and Guidance:

We are happy to provide to our customers product advice and usage guidance. This is provided in good faith and the decision to purchase or use product for a specific application is the ultimate responsibility of the customer. We are unable to accept responsibility for the consequence of any use or miss-use.


The contract between us will be governed by English Law and any dispute exclusively resolved within an English court. 

We reserve the right to change our prices, specifications and terms and conditions at any time and without prior notice to you.

The content and images within our website, catalogue and price list are the property of P M Stephenson trading as Makit Lace & Needlecraft Supplies. Other than for the personal us or customers there reproduction or use is not permitted.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

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